Privacy Policy

Last updated: April 23, 2026

SittersBot ("we", "us", "our") is a Telegram Mini App that connects pet owners with pet sitters. This Privacy Policy describes how we collect, use, and protect your information when you use our service.

1. Information We Collect

When you use SittersBot, we collect the following information provided through the Telegram Mini App platform:

Telegram Profile Data: Your Telegram user ID, first name, last name, username, profile photo URL, and language preference — as provided by the Telegram Mini App SDK.
Profile Information: Name, surname, city, country, description, photos, languages spoken, pricing, cancellation policy, social media links, and pet names that you voluntarily provide.
Booking Data: Booking dates, pet descriptions, messages between clients and sitters, and booking status.
Review Data: Ratings, review text, and replies you submit.
Payment Data: We do not store payment card details. Payments are processed through Telegram Stars or third-party payment providers (Stripe, EcommPay). We only store transaction references and subscription status.
Calendar Data: If you connect Google Calendar or Apple Calendar, we access your calendar events solely to sync pet sitting bookings and detect scheduling conflicts. We store OAuth tokens securely and only access calendar data necessary for the service.

2. How We Use Your Information

To provide and operate the pet sitting matching service
To display your profile to other users (sitters or clients)
To facilitate bookings and communication between users
To process subscriptions and payments
To sync bookings with external calendars (when connected)
To display reviews and ratings
To send notifications about booking status changes via Telegram bot

3. Data Sharing

We do not sell your personal data. Your information may be shared in the following limited circumstances:

Between Users: Your public profile (name, city, description, photos, rating) is visible to other users of the platform. Your Telegram username may be shared with users you have active bookings with.
Payment Providers: Transaction data is shared with Telegram (for Stars payments) or third-party payment processors as necessary to complete payments.
Calendar Providers: Booking event data is shared with Google or Apple when you connect your calendar.

4. Data Storage and Security

Your data is stored on secure servers. We use encryption in transit (HTTPS/TLS) for all communications. OAuth tokens for calendar integrations are stored encrypted. We retain your data for as long as your account is active.

5. Your Rights

Access & Correction: You can view and edit your profile at any time through the Mini App.
Deletion: You can request deletion of your account and data by contacting us. Deleting your Telegram account will also remove your data from our system.
Calendar Disconnect: You can disconnect your calendar at any time, which revokes our access and removes stored calendar tokens.
Profile Visibility: You can hide your profile from search results using the "Hide me" feature.

6. Third-Party Services

SittersBot operates as a Telegram Mini App and is subject to Telegram's Privacy Policy for Third-Party Apps. We also use:

Google Calendar API — governed by Google's Privacy Policy
Apple CalDAV — credentials are stored encrypted and used only for calendar sync

7. Children's Privacy

SittersBot is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the Telegram bot.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us through @PetSitterAssistantBot on Telegram.